Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@smadaaccessories.com. Please note that returns will need to be sent to the following address:  SMADA LLC, P.O BOX 148, Stockton CA , 95202 

If your return is accepted, you will pay for the return shipping label and a restocking fee of 35.00 for buyer remorse items, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@smadaaccessories.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. We inspect all orders to reassure the item is in the best condition. If damaged please send us sufficient information to info@smadaaccessories.com so we can make your luxury item correct. We can't control the shipping and handling. If a item is damaged during shipping please contact the carrier.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods,  wearables such as: clothing, hats and slides due to covid we will not expect, custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want isto return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically give your store credit within 1-3 business days. Please remember it can take some time for this to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@smadaaccessories.com.